At Neptune Hotels, every detail is designed to make your stay unforgettable. Browse our FAQs to discover practical information and insider tips for a seamless experience from arrival to departure.
Neptune Hotels – Beach Resorts and Safari Lodge and Tented Camps in East Africa, is one of East Africa’s leading hospitality brands, with a portfolio of five beach resorts located along some of the continent’s most unspoilt shores and one luxury safari lodge and two tented camps in Kenya and Tanzania. Every destination combines authentic African hospitality, modern comfort and exceptional service to create unforgettable travel experiences.
Neptune Hotels welcomes guests across some of East Africa’s most spectacular destinations.
Neptune Hotels operates eight exceptional properties across Kenya and Tanzania:
Together they offer the perfect combination of beach holidays, wildlife adventures and tailor-made safari experiences.
Our properties are conveniently located near East Africa’s major airports.
Yes. Private and shared airport transfers can be arranged for every Neptune Hotels property. We also organize transfers between beach resorts, safari lodges and domestic airports for guests booking combined safari and beach holidays.
Yes. Booking directly through our official website offers numerous advantages, including:
Direct bookings provide access to exclusive offers, direct communication with our reservations’ specialists, flexible travel solutions and personalized service before, during and after your stay.
Absolutely. Neptune Hotels specializes in tailor-made beach and safari holidays. Popular combinations include:
Yes. Our travel specialists can design customized itineraries including:
Families particularly enjoy:
These resorts offer spacious family accommodation, swimming pools, children’s facilities, family-friendly dining and direct beach access.
Couples and honeymooners particularly love:
Many guests choose to combine a luxury safari with a relaxing beach stay for the ultimate honeymoon experience.
Neptune Beach Resort Mombasa is the closest property to Moi International Airport (MBA), approximately 20 km away.
Three Neptune Hotels are located on Diani Beach:
Three Neptune Hotels are located All enjoy direct access to one of Africa’s most beautiful beaches.
Neptune Pwani Beach Resort & Spa Zanzibar is located on the northeast coast of Zanzibar at beautiful Kiwengwa Beach.
The resort features all-inclusive accommodation, multiple restaurants, swimming pools, spa facilities and direct access to the Indian Ocean.
All Neptune Beach Resorts are located directly on the beach:
All Neptune Beach Resorts feature wellness facilities offering massages, beauty treatments and relaxing spa experiences inspired by African and international traditions.
Most Neptune Beach Resorts operate on an All Inclusive basis.
Please check the individual property page for specific inclusions and meal plans.
Depending on the resort, All Inclusive generally includes:
Premium beverages and selected activities may incur additional charges.
Yes. Our restaurants can accommodate vegetarian, vegan, gluten-free, lactose-free and allergy-related dietary requirements. We recommend informing us before arrival.
Yes. Neptune Hotels operates three luxury safari properties:
Guests enjoy luxury accommodation, professional guides and unforgettable wildlife experiences.
The Great Migration can be experienced from:
Premium beverages and selected activities may incur additional charges.
Depending on the destination and season, guests may encounter:
Our safari destinations are among Africa’s finest wildlife reserves.
We recommend bringing:
Activities vary by property and may include:
Safari experiences include:
Yes. Our honeymoon experiences may include:
Please contact our reservations team for current honeymoon offers.
Yes. All beach resorts provide complimentary Wi-Fi, allowing guests to combine leisure and remote working.
Please note that internet speeds may vary in remote safari locations.
Yes. Selected Neptune Beach Resorts offer meeting rooms, conference facilities and customized incentive programmes for corporate groups, events and celebrations.
Yes. Sustainability is an integral part of Neptune Hotels’ philosophy. We support responsible tourism through environmental conservation, community engagement, waste reduction and initiatives that help preserve East Africa’s extraordinary natural heritage.
Accessibility varies depending on the property.
Please contact our reservations team before booking so we can recommend the accommodation best suited to your needs.
Yes. Kenya, Tanzania and Zanzibar are among Africa’s most popular tourist destinations.
We recommend consulting your country’s latest travel advice and speaking with your healthcare provider regarding any recommended vaccinations before travelling.
East Africa is a year-round destination.
The ideal travel period depends on whether you are looking for a safari adventure, a beach holiday or the perfect combination of both.
Our reservations team is happy to assist with:
You can contact us through the Contact page on our website or by reaching out directly to our reservations team.
With a commitment to exceptional service, comfort, and luxury, Neptune Hotels invites the world to experience the natural beauty and warm hospitality of East Africa.
Neptune Hotels is one of East Africa’s leading hospitality brands, with a portfolio of five beach resorts and three safari camps and lodges.
Immerse yourself in the beauty of the Indian Ocean with Neptune Hotels, where every stay becomes a lasting memory. Our beach resorts in Kenya and Zanzibar offer the perfect escape.
Discover 5-star beachfront bliss at Neptune Pwani, where Zanzibar elegance, personalised service, and world-class comfort create your perfect island escape.
Escape to Neptune Palm, a 4.5-star Swahili-style boutique resort set in tropical gardens on Diani Beach, where serenity meets coastal charm.
Embrace true African warmth at Neptune Village, a beachfront oasis on Diani Beach, where nature, comfort, and relaxation meet in tropical harmony.
Newly renovated in 2025, Neptune Paradise blends African charm and tranquillity in tropical gardens on Diani Beach, the perfect peaceful coastal escape.
Neptune Beach Resort offers warm hospitality, lush gardens, and ocean views on Bamburi Beach, a peaceful 4-star escape just north of Mombasa.
Neptune Luxury Safari Lodge and Camps offer an immersive wildlife experience combined with high-end amenities and personalized service.
Set in 50 acres of virgin Tanzanian bush in the Ngorongoro volcanic landscape, this Luxury Tented camp is an all suites wood log cabin style retreat.
Nestled in the heart of the Masai Mara the camp has 20 Luxury Tents directly overlooking the Mara River with wildlife and large groups of Hippos.
Situated on a hill, Neptune Serengeti offers breathtaking views of the Mara Region plains providing a prime vantage point of the annual Great Migration.
At Neptune Hotels, luxury meets sustainability. We create unforgettable stays that care for both our guests and the planet.
At Neptune Hotels, every detail matters. Contact our team for personalized assistance and let us make your stay truly unforgettable.
